Return and Refund Policy

Return and Refund Policy

Thank you for shopping with Funky Flocks. We want you to be completely satisfied with your purchase. If you're not happy with your order, we are here to help.

Returns:

1. Eligibility for Return:
• We accept returns on Kids clothing items that are unused, unworn, and in their original packaging with all tags intact.
• Returns must be made within 30 days from the date of purchase.
• For hygiene and safety reasons, we cannot accept returns on items that have been washed or worn.
2. Non-returnable Items:
• Clearance or sale items.
• Custom or personalized products.
• Gift cards.
3. Return Process:

• To initiate a return, please contact us at anumarif389@gmail.com with your order number and the reason for the return.
• We will provide you with detailed instructions on how to return the item.
• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds:

1. Refund Process:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.
2. Partial Refunds:
• If an item is returned in a condition that is not resalable (e.g., damaged, worn, or missing tags), a partial refund may be issued, or the item may be returned to you at your expense.

Exchanges:

We currently do not offer direct exchanges. If you'd like a different item, please return your purchase for a refund and place a new order.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately at anumarif389@gmail.com. We will assist you in getting a replacement or full refund at no additional cost to you.

Contact Us:

If you have any questions or concerns, please reach out to us at anumarif389@gmail.com. We're happy to assist you!